Shipping & Returns
1. Free Worldwide Shipping
| Destination | Typical Carrier(s) | Transit Time* | Cost |
|---|---|---|---|
| USA & Canada | USPS / UPS / FedEx | 3 – 7 business days | Free |
| UK & EU | Royal Mail / DPD / DHL | 5 – 9 business days | Free |
| Asia–Pacific | SF Express / EMS | 6 – 10 business days | Free |
| Rest of World | DHL Express | 7 – 14 business days | Free |
*Customs checks, extreme weather, strikes, or pandemic controls may extend delivery times. We will liaise with carriers to minimise delays but are not liable for indirect losses caused by such events.
Our shipping advantages
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Multi-warehouse network (USA, EU, HK) shortens routes.
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Bulk pre-clearance reduces customs hold-ups.
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End-to-end tracking with live SMS/e-mail updates.
2. 14-Day “No-Questions-Asked” Return Right
You may return any eligible item within 14 calendar days of delivery for a full refund.
| Requirement | Details |
|---|---|
| Item state | Unused, unwashed, unaltered, original tags & packaging. |
| Return postage | Paid by the buyer (any trackable service). |
| Refund timing | Issued within 14 days of our warehouse confirming the item’s good condition. |
3. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective on arrival:
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Socks & Tights once the hygiene seal is broken.
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Gloves, Hats, Scarves showing signs of wear, makeup, perfume, or deodorant.
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Items marked “Final Sale” on the product page.
4. Refund Route & Timeline
| Payment Method | Refund Back To | Processing Time* |
|---|---|---|
| PayPal | Same PayPal account | ≥ 14 days (up to 30 days where local law requires) |
| Credit / Debit Card | Original card | 5 – 14 business days |
| Apple Pay / Google Pay | Original wallet | Up to 10 business days |
| Shop Pay / Klarna / Afterpay | Same provider | Provider’s standard timeline |
*Clock starts once the returned item passes inspection. All refunds are credited via the original payment channel and in the original purchase currency.
5. Step-by-Step Refund Process
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Request an RMA – E-mail [email protected] with order #.
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Pack & ship – Write the RMA on the label; use any trackable service.
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Inspection – Completed within 2 business days of warehouse receipt.
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Refund issued – According to the timelines in § 4. You will receive an automated confirmation e-mail.
6. Multi-Currency & Payment Options
Checkout automatically offers the major local currency for your region (EUR,GBP,USD,etc.). We accept:
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PayPal
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Credit / Debit Cards (Visa, Mastercard, Amex, UnionPay)
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Digital Wallets (Apple Pay, Google Pay)
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Buy-Now-Pay-Later (Shop Pay Installments, Klarna, Afterpay where available)
Refunds are always made in the same currency and to the same payment method to eliminate FX fees.
Need Help?
Customer Care replies 7 days a week.
E-mail: [email protected]
Phone / WhatsApp: +852 98837954 (09:00 – 18:00 PST)